Smo na počitnicah. Naročila bodo odpremljena po 3.7.2022.
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Terms and conditions

Kupala.si online store is managed by Kupala izdelovanje mil Nataša Regovec s.p.. The sole proprietor is seated at Rusjanov trg 8, 1000 Ljubljana, Slovenia. Tax number SI99988534, registration number 3330265000. Our company is not liable to value added taxation, so the tax is not calculated. The general terms determine the functioning of the online store and the rights and obligations of the user and provider. At the time of the order, the user/buyer is warned each time about the general terms of business and confirms his/her familiarity with them by placing the order.

Company information:

Full name: Kupala izdelovanje mil Nataša Regovec s.p.
Street address: Rusjanov trg 8, 1000 Ljubljana, Slovenia
VAT number: SI99988534 (company is liable to value added taxation)
Registration number: 3330265000
E-mail: info@kupala.si
Phone number: (+386) 041 275 544
IBAN bank account: SI56 6100 0000 7420 071, BIC/SWIFT: HDELSI22

COMPLAINTS AND DISPUTES

The provider respects existing consumer protection legislation. The provider is making every effort to fulfil their duty to establish an effective complaint handling system. A complaint is to be submitted via email (info@kupala.si) or in writing to the address of the provider shown on the provider’s web page. The complaint processing procedure is confidential. Therefore, the provider will work to the best of their ability to resolve any dispute by mutual agreement or out-of-court settlement.

DELIVERY

For the delivery, the customer selects his/her address or enters a different address. The customer chooses the delivery method. Any remarks to the online store administrator can be entered in the “notes” box. The delivery of on-line store products is carried out by Pošta Slovenije d.o.o., or another delivery service provider, as contracted by Kupala izdelovanje mil Nataša Regovec s.p.
The delivery service provider reserves the right to verify, in an appropriate way, the identity of the recipient (access to personal or other documents), as this ensures that the ordered goods are handed over to the right customer.
Delivery prices for Slovenia
For all purchases above the value of € 50,00, delivery is free of charge if the delivery address is in Slovenia.
For all domestic purchases up to the value of € 50,00, the delivery cost depends of the weight:

  • Up to 250 g 1,85 €
  • From 250 to 500 g 2,19 €
  • From 500 g to 1000 g 2,75 €
  • From 1 kg to 2 kg 3,85 €
  • From 2 kg to 5 kg 4,45 €
  • From 5 kg to 10 kg 5,65 €
  • From10 kg to 15 kg 6,89 €
  • From 15 kg to 20 kg 7,93 €

Delivery prices for European Union:

For all purchases with destination within European Union, the delivery costs depend of the weight:

  • Up to 1000 g: 9,40 €
  • From 1000 g to 1500 g: 13,40 €
  • From 1501 g to 2000 g: 18,40 €
  • From 2001 g and above: 29,40 €

Delivery prices worldwide:

For all purchases regardless of their value, the delivery costs depend of the weight:

  • Up to 1000 g: 15,00 €
  • From 1001 g to 4000 g: 50 €
  • From 4001 g and above: 100,00 €

PAYMENT – Slovenia and outside

Payment is made in one of the following ways: payment by a pro forma invoice or Pay Pal online system. Payment through PayPal system is also possible for credit card owners without PayPal account.

THE RIGHT TO WITHDRAW FROM THE PURCHASE AND TO RETURN THE GOODS

The consumer has the right to withdraw from a distance contract, i.e. from an online purchase, within 14 days without giving any reason.

The withdrawal period shall expire 14 days from the date on which the consumer acquires physical possession of the goods or a third party acquires this in place of the consumer, the third party being any other party than the carrier and designated by the consumer for this purpose. In the case of partial deliveries of pieces of goods from one contract, the period shall be 14 days from the date when the consumer acquires physical possession of the last piece of goods or a third party acquires this in place of the consumer, the third party being any other party than the carrier and designated by the consumer for this purpose. In order to exercise the right to withdraw, the consumer must, with an unambiguous statement, inform the company Kupala izdelovanje mil Nataša Regovec s.p.Rusjanov trg 8, 1000 Ljubljana of their decision to withdraw from this contract (e.g. by letter sent by post or e-mail). Irrespective of the form of cancellation, the consumer must provide the company with a copy of the invoice. In order to take account of the deadline for withdrawing from the contract, it is sufficient that a notice regarding the exercise of the consumer’s right to withdraw from the contract is sent before the expiry of the withdrawal period from this contract.

EFFECTS OF THE WITHDRAWAL FROM THE CONTRACT

If the consumer withdraws from this contract, the company shall, without undue delay, and in any case, reimburse any payments received, including delivery charges, within 14 days from the date of receipt of the notice of withdrawal from this contract (excluding the cost incurred when selecting the type of delivery that is not the cheapest standard delivery form offered by the company). Such reimbursement shall be carried out by the company with the same payment instrument as used in the execution of the original transaction, unless expressly agreed otherwise; in any case, the consumer does not bear any costs due to this reimbursement. The company may withhold payment until it receives the returned goods or until the consumer sends evidence that the goods have been sent back, depending on which event occurs earlier. The consumer should return or deliver the goods to the company which delivered them to the consumer without undue delay and in any case no later than 14 days from the day when the consumer informed the company of his/her withdrawal from the contract. The deadline shall be taken into account if the consumer sends the goods back before the expiry of the 14-day period.

TERMS OF RETURN OF GOODS (restrictions on the exercise of the right of withdrawal)

The direct costs of returning goods are borne by the consumer.
The consumer is only responsible for the reduced value of the goods in cases of handling of the goods in ways which are not strictly necessary for determining their nature, characteristics and operation. Returned products must be unused, undamaged and in their original packaging.
The possibility of return does not apply

  • For quickly perishable goods or those with an expired use-by-date (at the time of the return);
  • For sealed goods which are not suitable for repayment, for reasons of protecting health or hygiene, if the consumer has opened the seal after delivery.

LIABILITY FOR DEFECTS

Determination of the defect. A defect is confirmed if:

  • The product does not have the characteristics necessary for normal use;
  • The product does not have the characteristics necessary for the particular use for which the buyer purchased it, and which the seller knew or should have known;
  • The product does not have the characteristics or qualities that were explicitly or silently agreed upon or prescribed;
  • The provider has delivered a product that does not match the sample or model, unless the sample or model was shown only for illustrative purposes.

Product suitability check

The suitability of the product for normal use shall be assessed against normal goods of the same type and subject to any seller’s declaration of the characteristics of the goods provided by the seller or the manufacturer, in particular by advertising, presentation of the product or indications on the goods.

Exercising one’s rights in the case of a defect

The buyer must inform the provider of any defect within the statutory deadline, at the buyer’s expense. The notice must contain a precise description of the defect. The buyer must allow the provider to inspect the product.
The rights to be exercised in cases of a defect are defined in more detail by the Consumer Protection Act.

VALIDITY OF THE OFFER

The prices that are valid at the time of order confirmation apply for the purchase. Prices include VAT, as we are liable for VAT taxation. Prices can change without prior notice. Prices are valid only for purchases at kupala.si on-line store and may differ from regular prices. We reserve the right to change technical descriptions and configurations without prior notice. Images can only be symbolic and do not always reflect the actual situation as a whole.

ARCHIVING THE CONTRACT

The contract concluded between the customer and the seller is archived at the address Kupala izdelovanje mil Nataša Regovec s.p.., Rusjanov trg 8, Slovenia. The buyer can obtain a copy of the contract with an e-mail request at: info@kupala.si

PERSONAL DATA PROTECTION

With kupala.si your personal data is secure against third parties and will only be used for services provided by Kupala izdelovanje mil Nataša Regovec s.p.

SPECIAL OFFERS

Actions are valid within their duration or until stocks are sold out during that period.

WEB COOKIES

Two sets of cookies are used to improve the user experience at the kupala.si web site. The first are indispensable for the operation of the website, as without them it is not possible to provide services (such as identification of each browsing session). The second set of cookies is designed to improve the functioning of the website. These include basic web analysis, which does not store personal data, as data is collected in an anonymous form. You can decide for yourself whether you want to enable the use of cookies. You can control and modify cookie settings in your web browser.

LEGAL BASIS

The general terms of kupala.si on-line store are in compliance with the Obligation Code of the Republic of Slovenia, the Consumer Protection Act (ZVOP-1), the Slovenian Chamber of Commerce recommendations and the international codes for e-business.

Do 250 g 1,85 €
Nad 250 do 500 g 2,19 €
Nad 500 g do 1000 g 2,75 €
Nad 1 kg do 2 kg 3,85 €
Nad 2 kg do 5 kg 4,45 €
Nad 5 kg do 10 kg 5,65 €
Nad 10 kg do 15 kg 6,89 €
Nad 15 kg do 20 kg 7,93 €

Strošek dostave je brezplačen za posamezne artikle, v primeru da je tako tudi izrecno navedeno ob posameznem artiklu.

V primeru menjave ali vračila artiklov ponudnik ne povrne stroškov pošiljanja, razen če je dogovorjeno drugače. Uporabnik, ki blaga ob prvem pošiljanju ne prevzame, je ob ponovnem pošiljanju, izvedenem na njegovo zahtevo, dolžan predhodno poravnati celotno kupnino in stroške dostave na transakcijski račun ponudnika.

 

PRAVICA DO ODSTOPA OD NAKUPA, VRAČILO BLAGA

Uporabnik ima pravico, da v 15-ih dneh od prevzema blaga ponudniku pisno sporoči, da odstopa od pogodbe, ne da bi mu bilo treba navesti razlog za svojo odločitev. Sporočilo je pravočasno, če je poštna pošiljka oddana v roku. Edini strošek, ki bremeni uporabnika v zvezi z odstopom od pogodbe, je neposredni strošek vračila blaga po pošti ali osebno na naslov podjetja. O nameravanem vračilu mora potrošnik pisno obvestiti podjetje, najkasneje v 15-ih dneh od prejema blaga, in sicer na kontaktni elektronski naslov narocila@kupala.si, blago pa vrniti najkasneje v 30-ih dneh po sporočilu o odstopu. Ponudnik uporabniku vrne vsa opravljena plačila v zvezi s pogodbo najkasneje v 30-ih dneh po prejemu sporočila o odstopu od pogodbe. Če je potrošnik blago že prejel in od pogodbe odstopi, mora blago v originalni embalaži, nerabljeno, nepoškodovano in v nespremenjeni količini odposlati ponudniku v 30-ih dneh po sporočilu iz prejšnjega odstavka, razen če je blago uničeno, pokvarjeno, izgubljeno ali se je njegova količina zmanjšala, ne da bi bil za to kriv uporabnik.
Uporabnik sme opraviti ogled in preizkus artiklov v obsegu, kot je to nujno potrebno za ugotovitev dejanskega stanja. Uporabnik odgovarja za zmanjšanje vrednosti blaga, če zmanjšanje posledica ravnanja, ki ni nujno potrebno za ugotovitev narave, lastnosti in delovanja blaga.
Vrnitev prejetih artiklov podjetju v roku za odstop od pogodbe se šteje za sporočilo o odstopu od pogodbe.
Ponudnik naproša, da artiklom po prevzemu uporabnik ne sname deklaracij, dokler ni popolnoma prepričan ali artikel ustreza ali ne, saj bo le tako morebitno vračilo potekalo brez odvečnih zapletov.

 

INTELEKTUALNA LASTNINA IN AVTORSKE PRAVICE

Vsi materiali na spletni strani www.kupala.si so izključna last ponudnika, njihovo razmnoževanje, reproduciranje, predelava, uporaba v kateremkoli mediju in v kakršnikoli obliki in/ali distribucija je brez izrecnega soglasja ponudnika prepovedana.

 

OMEJITEV ODGOVORNOSTI

Ponudnik se po svojih najboljših močeh trudi zagotoviti ažurnost in pravilnost podatkov, ki so objavljeni na njegovih spletnih straneh. Kljub temu pa se lahko lastnosti artiklov, rok dobave ali cena spremenijo tako hitro, da ponudnik ne uspe popraviti podatkov na spletnih straneh. V takem primeru, bo uporabnik obveščen o spremembah in mu omogočil odstop od pogodbe ali zamenjavo naročenega artikla.
Ponudnik ima možnost odstopa od pogodbe le, če se ugotovi očitna napaka (46. člen OZ). Kot očitna napaka se šteje napaka v bistvenih lastnostih artikla in vse zmote, ki se po običajih v trgovini ali po namenu strank štejejo za odločilne ter jih ponudnik v primeru vednosti ne bi potrdil oziroma sklenil pogodbe. To vključuje tudi očitne napake v ceni.
V primeru tehničnih težav na spletni strani si ponudnik pridružuje pravico preklicati oddana naročila, katere je tehnična napaka prizadela in ponudnika v razmerju z uporabnikom iz tega naslova ne bremeni kakršno koli poplačilo morebitne škode. V primeru preklica naročil bo uporabnik obveščen v najkrajšem možnem času in vas seznanili z nadaljnjimi koraki.

Ponudnik tudi ne odgovarja za škodo, ki utegne nastati na strojni opremi, programski ali drugi opremi uporabnika zaradi uporabe spletne strani. Uporabnik mora zagotoviti ustrezno zaščito opreme (antivirus, itd.) pred dostopom do spletne strani in uporabo le-te.

 

VELJAVNOST, PRITOŽBE IN SPORI

Neveljavnost katere koli določbe teh pogojev, ne glede na razlog neveljavnosti, ne povzroči neveljavnosti teh pogojev v celoti. V takem primeru se neveljavna določba šteje za nezapisano, medtem ko ti pogoji še naprej ostanejo v veljavi, brez neveljavne določbe.
V primeru, da so določbe teh pogojev v nasprotju z določili posamične pogodbe med uporabnikom in ponudnikom, veljajo določila posamične pogodbe.
Ponudnik si bo prizadeval vse spore z uporabnikom rešiti mirno in v duhu medsebojnega sodelovanja, v primeru, da to ne bo mogoče, pa je za spore stvarno pristojno sodišče v Ljubljani. Uporabnik lahko svoje mnenje, pritožbe, reklamacije ali vprašanja naslovi na info@kupala.si. Za razlago določb teh pogojev se uporablja pravo Republike Slovenije ter slovenski jezik.

S to Politiko zasebnosti podjetje Kupala Nataša Regovec s.p.. (v nadaljevanju »KUPALA«) določa pravice in obveznosti uporabnikov spletne strani (v nadaljevanju »uporabnik«), pri čemer je pomembno to, da KUPALA spoštuje in varuje vse pridobljene osebne podatke uporabnikov skladno z veljavno zakonodajo in se zavezuje, da bodo vsi osebni podatki, pridobljeni preko ali z uporabo spletne strani, skrbno varovani ter uporabljeni izključno za namen, za katerega so bili posredovani. Pojem »uporabnik« se nanaša tako na uporabnike ženskega in moškega spola. Ta Politika zasebnosti je del Pogojev uporabe, ki so dostopni na www.kupala.si/pogojiposlovanja/. KUPALA si pridržuje pravico do spremembe Politike zasebnosti kadarkoli, brez predhodnega obvestila. Uporabnika zavezujeta ta Politika zasebnosti in Zakon o varovanju osebnih podatkov, ki je veljaven v trenutku obiska ali uporabe spletne strani. Uporabnik z vsakokratnim dostopom na spletno stran ali uporabo spletne strani soglaša oziroma dovoljuje, da KUPALA zbira, vodi, vzdržuje, nadzoruje ali kako drugače obdeluje osebne podatke, ki se nanašajo nanj, v skladu s to Politiko zasebnosti, Pogoji uporabe in veljavnim Zakonom o varovanju osebnih podatkov. Podatki, ki se nanašajo na uporabnika vključujejo med drugim podatke, ki jih KUPALA pridobi v zvezi z dostopom uporabnika na spletno stran in/ali podatke, ki jih uporabnik sam posreduje KUPALI. Uporabnik se strinja, da sme KUPALA zbrane podatke posredovati poslovnim partnerjem, vzdrževalcem strežnikov, zunanjim izvajalcem posredovanja elektronskih sporočil ter drugim kapitalsko povezanim družbam in/ali tretjim osebam, ki imajo v skladu z veljavnimi predpisi podlago za pridobivanje, obdelavo, posredovanje ali hranjenje osebnih podatkov v teh predpisih, osebni privolitvi uporabnika ali v pogodbenem razmerju. Nekateri od teh pogodbenih partnerjev in povezanih oseb imajo lahko sedež zunaj države prebivališča uporabnika in z obiskom spletne strani se uporabnik strinja s prenosom podatkov na te osebe in v te države. Izključno odgovornost za verodostojnost osebnih podatkov in kontaktnih informacij prevzame uporabnik, prav tako je odgovoren za varnost dostopa do svojih osebnih podatkov. Uporabnik lahko kadarkoli prekliče dovoljenje za obdelavo osebnih podatkov. Uporabnik obenem potrjuje, da je bil seznanjen z dejstvom, da ima pravico do vpogleda, prepisa, kopiranja, dopolnitve, popravka, blokiranja in izbrisa osebnih podatkov, ki se nanašajo nanj (v skladu z veljavnim Zakonom o varstvu osebnih podatkov) – razen, če je ta pravica omejena z veljavnimi predpisi. KUPALA bo v tem primeru storila vse potrebno za takojšnjo izpolnitev te zahteve. V kolikor ima uporabnik kakršnakoli vprašanja v zvezi s to Politiko zasebnosti, se lahko obrne na info@kupala.si. Kadar koli uporabnik dostopa na spletno stran, se splošni, neosebni podatki (uporabniki spletnega iskalnika, število obiskov, povprečen čas obiska na spletni strani, obiskane strani) avtomatično beležijo. Te informacije KUPALA uporablja za izboljševanje vsebin in uporabnosti in ti podatki niso predmet nadaljnje obravnave in niso posredovani tretjim osebam. Ker spletna stran podjetja KUPALA uporablja in se navezuje na določene povezave na druge, zunanje spletne strani (v nadaljevanju »zunanje strani«), ki niso neposredno vezane na podjetje, KUPALA ne prevzema nikakršne odgovornosti za zaščito podatkov na zunanjih spletnih straneh in svetuje uporabniku, da prebere Politike zasebnosti na zunanjih straneh. KUPALA ne odgovarja za nobeno škodo, nastalo iz naslova uporabe zunanjih strani ali nakupa blaga preko zunanjih strani, v primeru kakršnihkoli prijav ali zahtevkov iz tega naslova, naj se uporabnik obrne direktno na upravljalca zunanjih strani.